Skills for Communicating Effectively in a Crisis

Primary audience

Elected officials

Course time

30 minutes

How a city reacts to a crisis can shape its future and its image for years to come. By acting with careful consideration and by deploying sound crisis communications strategies, local Minnesota leaders can take control of negative situations and use them to positively change outcomes for their residents.

This course will help you become familiar with various crisis communications concepts. It will also offer some tactics and tips for communicating with your city’s residents and other stakeholders before, during, and after a crisis.

By completing this course, you will:

• Recognize some of the different types of crises.
• Summarize the effects that crises can have on your city.
• Deploy thoughtful communication tactics during a crisis.
• Describe how to prepare for media inquiries.
• Use tips for handling media interviews.

Register now!

Subject matter expert

Don Reeder, Public Affairs Coordinator, League of Minnesota Cities

Features

Videos, infographics, interactives, downloadable materials, and knowledge check — learn more about MemberLearn.

Cost

$15 per user

Please note: The purchase of a MemberLearn course is non-refundable and non-transferable. Please ensure that you have the correct details for the individual and the course you are selecting at the time of purchase.

Access

When you purchase a course in MemberLearn, you’re able to access it at any time and it will not expire — so you can learn at your own pace and review the material as much as you’d like.